THIS IS FROM www.circuitcity.com ‘s own site. The information has changed a few times and i just copied and pasted some of the updates…..
Circuit City liquidation questions and answers: 1/16/08
Q: Will Circuit City stores and the company Web site continue to accept Circuit City gift cards?
A: Yes, customers holding Circuit City gift cards may redeem them at full value at our stores during the liquidation sales. Once the stores are closed and the company is out of business, the gift cards will have no value.
Q: Are Circuit City’s extended warranties affected by the liquidation?
A: No. Circuit City Advantage Protection Plans® (extended warranties) have been backed by third-party independent companies for more than 15 years and as a result, are not impacted by Circuit City’s closing.
Q: When will Circuit City’s Web site, www.circuitcity.com, go off line?
A: Circuit City’s Web site and call center will continue to operate through this weekend
Q: When will the liquidation sales begin?
A: Liquidation sales begin as early as Saturday and will last as long as it takes to sell through the merchandise at each of the stores. Sales are expected to wrap up by the end of March 2009.
Q: How much will merchandise be marked down, and can customers negotiate prices for the merchandise?
A: There will be clearance pricing, but specific discounts are not being announced. All sale prices are at the discretion of the liquidator. Prices are non-negotiable and all adjustments must be approved by the liquidator’s on-site managers.
Q: What payment types will be accepted at the liquidation stores?
A: Stores in liquidation will accept cash, Circuit City gift cards and most credit cards. Personal checks will not be accepted. All sales are final.
Q: Will Circuit City’s price matching policy or the One Price PromiseSM apply during the liquidation sale?
A: Because the liquidation company is in charge of the sales at the closing stores, their policies are in force. So, One Price Promise does not apply during liquidation events, nor does the company’s Unbeatable Price Guarantee. All sales are final.
Q: What about returns and refunds?
A: Customers can return products they purchased prior to January 16 for a 14-day period for exchange or refunds. All other terms of return policy are in force.
When closing sales begin on or around January 17, 2009, all sales will be final.
Q: Will customers be able to buy products online at circuitcity.com and pick up purchases in the liquidation stores?
Q: Will delivery service be available for products purchased from liquidation stores?
A: No. Unfortunately, we will not be able to provide delivery services for products purchased from liquidation stores.
Q: Will Circuit City offer home theater installations during the closing sale?
Q: Will Circuit City offer PC services and repairs at liquidation stores during the closing sale?
A: Services already underway at the liquidation stores will be completed promptly, but no additional jobs will be accepted at these stores.
Q: Will car electronics installations be available at liquidation stores during the closing sale?
A: No new car installations will be offered.
Q: Will Circuit City’s extended warranties still be available on products purchased from liquidation stores?
A: Yes coverage is national and purchases will still be protected just as they always were.
-Yes, we’re making no changes to our Circuit City Advantage Protection Plans®. Coverage is national and purchases will still be protected just as they always were.
Circuit City Advantage Protection Plans® have been backed by third-party independent companies for more than 15 years and as a result, are not impacted by Circuit City’s bankruptcy or liquidation.
Currently, all Circuit City Advantage Protection Plans are fully backed by the Assurant Solutions companies. Assurant Solutions operates as Federal Warranty Service Corporation, Sureway, Inc., and United Service Protection, Inc. Assurant Solutions is part of Assurant, Inc. (NYSE: AIZ), and its extended service contacts are backed by an Assurant insurance subsidiary rated A “Excellent” by A.M. Best Co.
Q: What if a customer purchased products at one of the stores and the product needs service?
A: For products covered under the Manufacturer’s Warranty, customers should call the manufacturer. For products covered under Circuit City Advantage®, call the toll-free number that is printed on the bottom of the product receipt.
Q: Is there a phone number customers can call if they have additional questions?
A: Yes, the toll free number is 1 800 THE CITY (843 2489)